Privacy Policy

1. Information We Collect

We collect information you provide, information generated through your use of the Services, and limited technical information automatically when you access the Services.

Information You Provide

We collect personal information you choose to provide when you:

• Create an account
• Complete your profile
• Use learning features
• Subscribe to services
• Communicate with us

This may include contact information, profile details, learning preferences, demographic information, approximate location, and other information you voluntarily submit.

Voice and Speech Data

Because Speak2Easy evaluates pronunciation and spoken language, the Services may collect voice recordings and speech-derived data when you interact with speech-based features.

• Voice data is used to analyze pronunciation, provide feedback, personalize learning experiences, and improve language-learning features
• Voice recordings and speech-derived data may be processed using machine learning, artificial intelligence, and automated speech recognition technologies
• These systems analyze speech patterns, pronunciation characteristics, and usage behavior to generate feedback and improve system performance
• Voice data may be retained for a reasonable period to support learning progress, improve accuracy, maintain system performance, and enhance future versions of the Services
• Voice data may be used in aggregated, anonymized, or de-identified form to improve models and algorithms
• Voice data is not sold and is not used for third-party advertising
• Voice recordings may be processed by secure service providers or infrastructure partners that assist with speech processing, hosting, analytics, or machine learning functionality. These providers process information solely on our behalf and under contractual privacy and security obligations.

Automatically Collected Information

• Device and operating system information
• Browser or app version
• Session activity and feature interactions
• Log, diagnostic, and performance data
• Approximate location derived from IP address or device signals

Subscription and Payment Information

If you purchase a subscription or make an in-app purchase through the Apple App Store, Apple processes your payment. We do not directly collect or store your credit card number or payment instrument details.

We may receive and store the following transaction-related information from Apple:

• Subscription status (active, expired, canceled, in billing retry, or in a grace period)
• Purchase and transaction identifiers
• Product identifiers and subscription plan details
• Purchase and renewal dates
• Free trial and introductory offer eligibility and usage
• Cancellation date and reason, if available
• Price and currency at the time of purchase

This information is used to verify your subscription status, provide access to premium features, manage billing, provide customer support, and maintain accurate records. For more information about how Apple handles your payment data, please review the Apple Privacy Policy.

Diagnostic and Feedback Information

If you choose to submit feedback, bug reports, or support requests through the App, Speak2Easy may collect limited diagnostic and contextual information to help us understand and resolve issues, improve performance, and enhance the user experience.

This information may include:

• Device model and operating system version
• App version and build number
• Battery status and level
• Device thermal state (e.g., nominal, fair, serious, critical)
• Available storage space
• Network connection type (WiFi, cellular, or none)
• Locale and time zone settings
• User identifier and account information associated with the report
• Screen or feature where the issue occurred
• Feedback category selected (e.g., bug report, feature request, general feedback)
• Optional screenshot captured at the time of submission, which users may review or remove before sending

This information is used solely for troubleshooting, improving app functionality, maintaining performance, and providing support. Diagnostic information is not used for advertising purposes and is not sold.

2. How We Use Information

We use information collected through Speak2Easy and the Services to:

• Provide pronunciation analysis and learning feedback
• Personalize lessons, languages, and practice sessions
• Track learning progress and preferences
• Manage accounts, subscriptions, and payments
• Verify subscription status and provide access to premium features based on purchase records from the Apple App Store
• Improve features, performance, and user experience
• Provide customer support
• Monitor safety, prevent misuse, and enforce our Terms
• Comply with legal obligations
• Develop, operate, and improve the Speak2Easy platform including speech recognition and automated analysis tools

Location and profile information may be used to tailor content, recommendations, and regional settings.

3. Children's Privacy

Children may only use the App with parental consent and supervision. For accounts used by Children:

• A parent or guardian's email address must be used
• Parents may request to review or delete their Child's information
• We rely on parents to supervise account creation and usage
• We do not knowingly sell personal information or advertise to children

Parents may contact us at support@sonarilabs.ai.

4. How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide the Services, support learning progress, operate our business, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information, how it is used, and legal or operational requirements. This may include retaining account information, profile data, usage data, voice and speech-derived data, and billing records for as long as needed to support the purposes described in this Policy.

We may retain anonymized, de-identified, or aggregated information indefinitely for analytics, research, and improvement of the Services.

5. How We Share Information

We do not sell personal information.

We may share, transfer, or disclose information to trusted third parties that help us operate, provide, improve, secure, and support the Services, including but not limited to:

• Payment processors
• Cloud hosting and infrastructure providers
• Analytics, performance, and monitoring tools
• Customer support platforms
• Security and fraud prevention providers

We may also disclose information:

• To comply with legal obligations or lawful requests
• To enforce our Terms or protect our rights, users, or the public
• In connection with a merger, acquisition, financing, reorganization, or sale of assets

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access your information
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Withdraw consent where applicable
• Request a copy of your data

You may also update account information, cancel your account, or opt out of certain communications. Contact: support@sonarilabs.ai

8. De-Identified and Aggregated Information

We may use, retain, and share information that has been anonymized, de-identified, or aggregated so that it can no longer reasonably be linked to an individual user. This information may be used for research, analytics, system improvement, and development of new features and technologies.

9. Cookies & Tracking Technologies (Cookie Policy)

When you use the App or visit our website, we use cookies, pixels, and similar tracking technologies to:

• Keep users logged in
• Remember preferences and settings
• Analyze performance and usage
• Improve features, content, and user experience
• Support marketing, analytics, and traffic measurement

You can control cookies through your browser or device settings. Disabling cookies may affect functionality of the Services. We may use third-party analytics and tracking tools (such as Google Analytics, Firebase, Mixpanel, or similar services) to understand usage patterns and improve the Services.

10. Third-Party Services

The Services rely on third-party providers for hosting, payments, analytics, website functionality, and notifications. These providers process information according to their own privacy policies.

11. International Use and Cross-Border Data Transfers

Speak2Easy is offered to users around the world and may be accessed from countries outside the United States. By using the Services, you acknowledge and understand that your personal information may be transferred to, stored, and processed in the United States and other countries where Sonari Inc. or its service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

We take reasonable steps designed to ensure that personal information remains protected when transferred internationally, including through contractual protections, security measures, and other appropriate safeguards where required by applicable law.

If you are located in the European Economic Area (EEA), United Kingdom, Canada, or other regions with applicable data protection laws, you may have additional rights as described in Section 7. Nothing in this Policy is intended to limit any rights you may have under mandatory data protection laws in your country of residence.

12. Changes to This Privacy Policy

We may modify this Privacy Policy at any time in our sole discretion. Updated versions will be posted within the Services with a revised effective date. Continued use of the Services after updates constitutes acceptance of the revised Policy.

13. Contact Us

Email: support@sonarilabs.ai
Company: Sonari Inc.